our focus

Caring for others is what we do best. Now more than ever, we're focusing on making each day a little brighter for those we care for. The present of the children and elderly we take care of is priceless. We understand us as creative activators of a beautiful present, becoming part of the families we serve, with our hearts.

Thinking ahead and beyond the box together with children and elderly is our policy.

Our qualified staff provides certified care with wide experience in home-nursing and in nanny services, being internationally recognized in this field. Patience, initiative, compassion and an optimistic attitude towards life are our core values. Naturally we operate under the ethical principles of privacy, respect and confidentiality.

nannies&nurses match family requests with ideal caregivers. We focus on regular and/or long-term placement, taking equally care of fair working conditions, remuneration and high-quality serving standards. Our pricing model is mainly based on one-off-staffing fees and on membership, providing valuable services to both employers and care givers.

Certification Process

Being a nanny, home nurse or home helper requires close human interactions and to deal at times with stressful situations. Like other professional jobs in this category this work deserves a set of certifications. n&n documents each certification to assure prospective employers that each of the caregivers we deploy can render professional caregiving services with premium standards. We also review prospective employers to prevent a mismatch and ensure the safety of our caregivers.

Our multilingual frontline staff receives and reviews the CVs given by the prospective candidates as well as validates the information given by the employers to ensure that all parties involved are certified to work in concert.

All our staff have a set of minimum quality standards they follow in all locations where n&n is providing services.

Common certifications for nannies and home-nurses

CPR and First Aid Training: Safety issues can arise in any situation. Given that the employers/parents leave the care of their children or elderly outside their supervision, they can rest assure that each of our caregivers have completed this training.

Water Safety Certification : There will be instances, especially in Spain, when families go to the beach for a swim. Being certified in this field is a huge plus.

Nanny Basic Skills Training: This is especially useful for caregivers who have less than 2 years of experience.

Infant Care Training: For Filipinos there are available training courses taught through the caregiver course that are accredited by PMA (Philippine Medical Association), PPS (Philippine Pediatric Society), among others. This can be included in the general caregiver course given to them in TESDA-accredited agencies.

Foreign Language Skills: This can be mirrored in interviews done in Spanish German and/or English to back-up the certifications each candidate has on her/him.

Health Certificate: This needs to be renewed right before deployment.

For Specials such as Pool and On-call Home Maintenance Professionals: Any of the following certifications are considered to qualify for the aforementioned jobs:

Building Maintenance Handyman Course (Equivalent courses such as Building Care and Maintenance, Electrical Installation and Maintenance can be considered):This is designed for versatile workers that can take on any jobs in building maintenance.

For Pool Maintenance: This is usually learned informally and experience counts for more.

For house sitters: Housekeeping Training with certification is an advantage. More advantageous is having a "Pet Sitting" license.

What to do if you are sick

A guide to help you make decisions on when to seek testing and appropriate medical care

WHEN TO SEEK EMERGENCY MEDICAL ATTENTION

Look for emergency warning signs* for COVID-19. If someone is showing any of these signs, seek emergency medical care immediately:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake up or stay awake
  • Blue-ish lips or face

*This list does not contain all possible symptoms. Please call your medical provider for any other symptoms that are severe or concerning to you.

Call ahead your local emergency facility: Notify the operator that you are seeking care for someone who has or may have COVID-19.

HOW TO WASH YOUR HANDS

Wet your hands with clean, running water (warm or cold), turn off the tap, and apply soap.

Lather your hands by rubbing them together with the soap. Be sure to lather the backs of your hands, between your fingers, and under your nails.

Scrub your hands for at least 20 seconds. Need a timer? Hum the "Happy Birthday" song from beginning to end twice.

Rinse your hands well under clean, running water.

Dry your hands using a clean towel or air dry them.

Stay home except to get medical care

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Stay home except to get medical care

Stay home. Most people with COVID-19 have mild illness and can recover at home without medical care. Do not leave your home, except to get medical care. Do not visit public areas.

Take care of yourself. Get rest and stay hydrated. Take over-the-counter medicines, such as acetaminophen, to help you feel better.

Stay in touch with your doctor. Call before you get medical care. Be sure to get care if you have trouble breathing, or have any other emergency warning signs, or if you think it is an emergency.

Avoid public transportation, ride-sharing, or taxis.

Seperate yourself from other people

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Seperate yourself from other people

As much as possible, stay in a specific room and away from other people and pets in your home. If possible, you should use a separate bathroom. If you need to be around other people or animals in or outside of the home, wear a mask.

Monitor your symptoms

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Monitor your symptoms

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

Symptoms of COVID-19 include fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting, diarrhea.

This list does not include all possible symptoms. N&N will continue to update this list as we learn more about COVID-19.

Avoid public transportation, ride-sharing, or taxis.Follow care instructions from your healthcare provider and local health department . Your local health authorities may give instructions on checking your symptoms and reporting information.

Call ahead before visiting your doctor

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Call ahead before visiting your doctor

Call ahead. Many medical visits for routine care are being postponed or done by phone or telemedicine.

If you have a medical appointment that cannot be postponed, call your doctor’s office, and tell them you have or may have COVID-19. This will help the office protect themselves and other patients.

If you are sick wear a mask over your nose and mouth

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If you are sick wear a mask over your nose and mouth

You should wear a mask, over your nose and mouth if you must be around other people or animals including pets (even at home).

You don't need to wear a mask if you are alone. If you can't put on a mask (because of troubled breathing for exmaple), cover your coughs and sneezes in some other way. Tr to styy at least 1.5 meters away from other people. This will help protect the people around you.

Masks should not be placed on young children under the age of two, anyone who has trouble breathing, or anyone who is not able to remove the mask without help.

Note: During the COVID-19 pandemic, medical grade facemasks are reserverd for healthcare workerss abd sime first responders . You may need to make a mask using a scarf or bandana.

Cover your coughs and sneezes

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Cover your coughs and sneezes

Cover your mouth and nose with a tissue when you cough or sneeze.

Throw away used tissues in a lined trash can.

Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.

Note: During the COVID-19 pandemic, medical grade facemasks are reserverd for healthcare workerss abd sime first responders . You may need to make a mask using a scarf or bandana.

Clean your hands often

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Clean your hands often

Wash your hands often with soap and water for at least 20 seconds. This is especially important after blowing your nose, coughing, or sneezing; going to the bathroom; and before eating or preparing food.

Use hand sanitizer if soap and water are not available. Use an alcohol-based hand sanitizer with at least 60% alcohol, covering all surfaces of your hands and rubbing them together until they feel dry.

Soap and water are the best option, especially if hands are visibly dirty.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Avoid sharing household items

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Avoid sharing household items

Do not share dishes, drinking glasses, cups, eating utensils, towels, or bedding with other people in your home.

Wash these items thoroughly after using them with soap and water or put in the dishwasher.

Soap and water are the best option, especially if hands are visibly dirty.

Avoid touching your eyes, nose, and mouth with unwashed hands.

Clean all "high-touch" surfaces everyday

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Clean all "high-touch" surfaces everyday

Clean and disinfect high-touch surfaces in your “sick room” and bathroom; wear disposable gloves. Let someone else clean and disinfect surfaces in common areas, but you should clean your bedroom and bathroom, if possible.

If a caregiver or other person needs to clean and disinfect a sick person’s bedroom or bathroom, they should do so on an as-needed basis. The caregiver/other person should wear a mask and disposable gloves prior to cleaning. They should wait as long as possible after the person who is sick has used the bathroom before coming in to clean and use the bathroom.

Clean and disinfect areas that may have blood, stool, or body fluids on them.

Use household cleaners and disinfectants. Clean the area or item with soap and water or another detergent if it is dirty. Then, use a household disinfectant.

Quality Control

The security, personalized support, and expert guidance provided by n&n during the hiring process and for our employed service providers is unique and unparalleled. Each service category has a set of minimum standards that all our staff is following on. Daily work is monitored by regular onsite-visits, phone and email surveys for eventual needed adjustment for continuous home-caring quality.

With our proven assessment methodology, we help both individuals and families adjust and cope with the challenges of child, elderly and household care by:

  • Conducting care-planning assessments to identify needs, problems and eligibility for assistance
  • Screening, arranging, and monitoring in-home help and other services
  • Reviewing financial, legal, or medical issues
  • Offering referrals to specialists to avoid future problems and to conserve assets
  • Providing crisis intervention
  • Acting as a liaison to families at distance
  • Making sure things are going well and alerting families of problems
  • Providing client and family education and advocacy
  • Offering continuous counseling and support

Commitment to Excellence

Specifically, for elderly care and for the care of handicapped children we do a compilation of smaller individual assessments including their living situation, health and social history.

We appreciate to be provided with assessment details of of ADLs (Activities of Daily Living) and IADLs (Instrumental Activities of Daily Living), Falls risk assessment, Home safety assessment, Nutritional assessment, Depression assessment, Pain assessment, Cognitive Assessment, Balance assessment and Gait assessment(ability to walk) to develop the most appropriate and safe home-care plan. We also record daily vital signs if required for clients with difficult medical conditions such as recording temperature, pulse, respirations, blood pressure, oxygen saturation, and sometimes FBS or RBS (Fasting or Random Blood Sugar) checks for diabetics.

Transparent Care: Online Diaries

Up to date caring documentation is vital for premium home care.

Our nanny and nursing staff write diaries for the family and staff in everyday language, focusing on the content, covering all hours of the day with their activities, challenges as well as recording the state of medical and emotional health. Specifically for elderly with severe medical conditions this includes:

  • The condition of the patient
  • Medical measures
  • Recovery milestones like first opening the eyes, standing or sitting
  • Feelings, worries and fears
  • Amount of water taken during the day
  • If patient was able to go to the toilet or not
  • Anything else that might be of interest to the patient in accordance with the initial assessment and the care plan developed.


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